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Salesforce OmniStudio-Consultant認定試験に関連する最高の参考資料を薦める

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Salesforce OmniStudio-Consultant認定試験は、Salesforce OmniStudioプラットフォームに特化したコンサルタントを対象としています。Salesforce OmniStudioは、Web、モバイル、ソーシャル、メールなど複数のチャネルを通じて顧客のパーソナライズされた統合デジタルエクスペリエンスを作成することができる強力なツールです。この認定試験は、コンサルタントのクライアントに対してSalesforce OmniStudioプラットフォームを実装および最適化するスキルと知識を検証します。

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Salesforce Certified Omnistudio Consultant認定試験は、SalesforceのOmnistudioプラットフォームの実装と構成の経験がある専門家向けに設計されています。このプラットフォームは、企業がWeb、モバイル、ソーシャルメディア、さらには店内のやり取りなど、すべてのチャネルでシームレスでパーソナライズされたカスタマーエクスペリエンスを作成できるように設計されています。認定試験では、Omnistudioアーキテクチャ、構成、カスタマイズ、他のSalesforce製品との統合など、幅広いトピックをカバーしています。

Salesforce Certified OmniStudio Consultant 認定 OmniStudio-Consultant 試験問題 (Q48-Q53):

質問 # 48
When a customer calls to add a new primary contact to their account, call center agents need to complete a I contact form. The agent enters the new contact information using an OmniScript and then needs to generate PDF with the contact information pre-filled that can be shared with the customer.
Which OmniStudio tool should the consultant recommend to generate the pre-filled PDF'

A. DataRaptor
B. Integration Procedure
C. Calculation Procedure
D. OmniStudio Action

正解：A

解説：
The OmniStudio tool that the consultant should recommend to generate the pre-filled PDF is DataRaptor. A DataRaptor is a tool that can read, transform, and write data from Salesforce objects or JSON objects. A DataRaptor Load can write data to a PDF template using a PDF mapping file, and generate a PDF document with the contact information pre-filled. The PDF document can be stored as an attachment or a content document in Salesforce

質問 # 49
A company is designing a new console for contact center agents. The cards in the console need to display the following:
* "Open" cases with case description, case open date, case type, assigned to and priority fields. Open should be highlighted with a red border.
* "Awaiting Closure" cases with case description, last action taken date, resolution, approval reason for closure, and assigned to fields. These cases should be highlighted with a grey border.
* "Closed" cases with case description, resolution, case closed date fields with a link to duplicate cases.
All cases will be fetched using a single DataRaptor.
How should the consultant design the FlexCard solution to meet these requirements?

A. Using card filter and a single FlexCard with multiple flyouts
B. Using card filter and multiple FlexCards
C. Using card session variables and multiple FlexCards
D. Using card session variables and a single FlexCard with multiple flyouts

正解：C

質問 # 50
A business needs a 360° view of their accounts, including a FlexCard to display all of the products sold to the account. The business identified 20 different data elements and 10 actions that users would need when viewing the product information. Once all of the elements were collected together on the FlexCard, it looked cluttered.
What FlexCard feature should the consultant recommend to address this issue?

A. Zones
B. Flyouts
C. Actions
D. States

正解：B

解説：
The FlexCard feature that the consultant should recommend to address this issue is Flyouts. A Flyout is a pop-up window that can display additional information or actions for a FlexCard. The consultant can use Flyouts to show some of the data elements and actions that are not essential for the main view of the product information, such as product details, specifications, reviews, etc. This way, the consultant can reduce the clutter on the main FlexCard and improve the user experience

質問 # 51
Which three use cases should be implemented using Calculation Procedures and matrices?
Choose 3 answers

A. Use risk factors for an insured item to determine different insurance product options.
B. Use a house's address, size, and age of the building to determine an insurance premium.
C. Use rules to determine eligible insurance products based on a house's address and age of the building.
D. Use location and past usage to determine the monthly cost for an energy product.
E. Use the product color and capacity to determine the price of a product.

正解：A、B、D

解説：
Explanation
Calculation Procedures & Matrices are used to perform complex calculations based on input data and predefined rules. They are suitable for use cases that involve pricing, rating, scoring, or eligibility determination. Therefore, the use cases that should be implemented using Calculation Procedures & Matrices are:
Use a house's address, size, and age of the building to determine an insurance premium. (This involves rating based on multiple factors) Use location and past usage to determine the monthly cost for an energy product. (This involves pricing based on variable inputs) Use risk factors for an insured item to determine different insurance product options. (This involves scoring and eligibility based on criteria) The use cases that should not be implemented using Calculation Procedures & Matrices are:
Use rules to determine eligible insurance products based on a house's address and age of the building.
(This can be done using Business Rules Engine or OmniScript logic)
Use the product color and capacity to determine the price of a product. (This can be done using simple formulas or lookup tables)

質問 # 52
Which of the following is a key difference between Integration Procedures and DataRaptors?

A. Integration Procedures can access data from external sources.
B. DataRaptors can invoke multiple actions in a single server call.
C. DataRaptors can access data from external sources.
D. Integration Procedures can retrieve data from multiple related objects.

正解：A

質問 # 53
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